By requesting Services with Instaa Tech, we assume that you have read and accepted the Terms and Conditions mentioned on our website. Instaa Tech may, at its own discretion and without prior notice, may change the Terms and Conditions. Instaa Tech may or may not inform you of any changes and if you decide to continue using Instaa Tech service, you have indicated your acceptance of the new set of Terms and Conditions of Usage.
a) Instaa Tech provides technical support for specific computers, peripherals, software, and any other computer related software. Instaa Tech charges customers based on the subscription plan taken by the customer on his/her own discretion, and is payable as per the plan’s payment cycle.
b) Instaa Tech customers obtain technical support from tech support engineers by contacting them via Phone, Email or Online Chat.Instaa Tech only offers remote technical support upon clients request/approval. We presently do not offer Onsite support or commit to offer the same in near future.
c) Instaa Tech offers its customers the choice of Remote Computer support services, where a technician can, with the customer’s authorization, take over the control of customer’s computer from a remote location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Support option. Instaa Tech technicians are not allowed to use Remote Computer support without the explicit consent of the customer.
d) Instaa Tech will use reasonable effort to provide the customer with technical support, for as long as the customer’s account is current and not in arrears. Instaa Tech reserves the right to refuse service to anyone.
Your use of the Service is at your sole risk. The service is provided on an available basis. Technical support is only provided to paying account holders and is only available via email, chat and on call. Currently the service is available only in English and Hindi languages, all other languages would be entertained on best effort basis. You understand that Instaa Tech may uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. You must not modify, or resell our services to a third-party unless explicitly specified by us. Any liability that arises from this would be solely yours. We may, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Instaa Tech customer, employee, member, or officer will result in immediate account termination. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve: a) Transmissions over various networks b) Changes to conform and adapt to technical requirements of connecting networks or devices. You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
You must not transmit any worms or viruses or any code of a destructive nature. Instaa Tech does not warrant that:
i) The service will meet your specific requirements.
ii) The service will be uninterrupted, timely, secure, or error-free.
iii) The results that may be obtained from the use of the service will be accurate or reliable.
iv) The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.
v) any errors in the Service will be corrected.
You expressly understand and agree that Instaa Tech shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Instaa Tech has been advised of the possibility of such damages), resulting from:
(i) the use or the inability to use the service;
(ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;
(iii) unauthorized access to or alteration of your transmissions or data;
(iv) statements or conduct of any third party on the service;
(v) or any other matter relating to the service. Any liability would be limited to the value of service contract.
The failure of Instaa Tech to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Instaa Tech and govern your use of the Service, superseding any prior agreements between you and Instaa Tech (including, but not limited to, any prior versions of the Terms of Service). Any further questions about the Terms of Service should be sent to email@example.com
You must be 18 years or older to use this Service. Your account may be used only by one person – a single account is limited for use by only the defined number of PCs in the agreement. You will have to purchase support for additional PCs if so required. Instaa Tech would provide services for only the issues and software that has been explicitly mentioned on our website. For all other software and issues we would not be liable to provide services. Our services are available through on call, chat and e-mail only. We give the same day services to all our customers, The resolution of your computer problem may go up to 2-3 days depending upon the computer condition and problems Onsite service is not included as a mode of providing service. By agreeing to these terms and services you agree that Instaa Tech is not liable to provide any support for Hardware related issues of your PC, Servers, Printers, Router, Wireless Access Device or any other issues. We do not provide any replacement or stand by on any computer part that has malfunctioned. We do not provide any warranty on hardware and software that is covered under the support plan. You are responsible for maintaining the security of your PC including username and password. Instaa Tech cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are requested not to share your computer username and password with the support professional at any time, if this is accidentally shared, please change the password immediately. Instaa Tech cannot and will not be liable for any loss or damage from your data theft from your PC in this scenario. In all remote access sessions you are requested to constantly monitor the session when the person is on phone with you, we would not request any remote session with you without any live person talking to you at the same time. In case you get a remote session without a live person on call you are requested to not accept the request, at no time Instaa Tech would be responsible for any data theft that occurs due to unattended remote session. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). All your action and interactions with us on computer support issues should comply with the cyber laws of India/US and or your country of residence. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time Payment, Refunds, Upgrading and Downgrading Terms. If you are buying online a valid credit card is required for paying accounts. We reserve the right to accept or reject the payment made through credit cards. Instaa Tech PC support plan starts from the date on which you signup or sign the agreement copy, and the payment is realized. We don’t store credit card information for any customer and we would not do any charging without your explicit consent. You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.
ALL SALES AND SERVICES ARE FINAL. THERE WILL BE NO REFUNDS FOR ANY REASON WE DO NOT PROVIDE FULL OR PARTIAL REFUNDS FOR ANY TRANSACTION REGARDLESS OF THE BASIS FOR THE REFUND REQUEST.